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Just received NYC Dept of Corrections badge on a chain. Spent $545 and received a flat badge shaped pendant.

2nd call to customer service. I'm getting nowhere .

The first picture is what i ordered in 14k white gold. The 2nd picture is what i actually received.

Product or Service Mentioned: Pictures On Gold Pendant.

Reason of review: Not as described.

Company wrote 0 public responses to the review from Dec 08, 2017.
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The same thing happened to me, I returned the shield and they replaced it with the correct one. If you call them and ask to speak to a manager they will rectify it.

I spoke with Karen. She was very accommodating, she’ll take care of it.

the replacement shield is gorgeous. You won’t be sorry.

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