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3 comments

I sent an email about a month ago even showing what my bracelet looks like. Their website states life time guarantee, however I have a photo of my son when he was about 1 month or 2 old and it is starting to turn black.

I have received no response.

This was a gift from my parents and was not cheap. Extremely disappointing.

Company wrote 1 private and 1 public responses to the review from Oct 06.
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Anonymous
#1593151

So here I am again left disappointed. Christina offered to help, I sent an email an have received no response.

I am even hesitant to send back my bangle for any repair, in fear I will not get it back. They can not even respond back to emails in a timely manner.

POG1140
#1592718
Pictures On Gold Verified Representative

Good Afternoon, I am very sorry about this! I am unsure who you had sent an email to in regards to this but I'd love to fix this for you.

Our photos are a life time guarantee and a response should have been given to you. Again, I do apologize about this.

Please give me a call at 877-703-1143 x 1005 or you can email me to Christina@picturesongold.com with your order number so I can better assist you. Respectfully, Christina

Anonymous
to POG1140 #1593002

Hi Christina, I sent you an email last night. I have not heard back yet, it would be better to just email at this point to try to help me fix this. Thank you

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