Raul F Oaf

Don't buy this nasty "jewelry"

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I bought a engraved pendant "14k rose gold" for $301 which was and "offer" with a discount of $49 so I paid it with my credit card. The day I received was a headache, horrible heart shape (didn't look heart shaped actually) , cheap looking and very thin!!! Pictures in it was a transparent sticker..... oh my God. Call costumer service and the agent was trying to convince me that all it needs is a repair, but I just was a nasty piece of bullsh*@! , and then they told that to receive a refund, they will charge a %15 restocking fee and the shipping too!!! They're just a bunch of burglars waiting for any mistake you do buying their stuff to get the most of your money!!! I lost $100 with all fees and shipping, plus the shipping back spending. A stupid purchase I did that won't never do again, this will be a good lesson to not buy online this things again!!!Angry
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Loss:
$100
Cons:
  • Garbage
Reason of review:
Damaged or defective

Preferred solution: Full refund

John Uma

Over paid and too small bail on pendent

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I purchased # PG75441 Gold winged pendant with my son's photo and lasered engraved on back. Fast delivery. When I received the pendant i could not believe this pendant cost me over $ 300. It was very thin( I could bend in half if i wanted to) size of a quarter and small bail which looks big in the ad photo. Bail suppose to fit chains up to 4mm. Didnt know what 4mm was. My chain is 4.5mm. Pendant weighs 2.6 grams so what did I pay almost 300 dollars for?! The photo and engraving? Called cs and they said send it back and we will put larger(6mm) bail on for 40 or more dollars!! Im thinking about returning but they say only for an exchange because the item is personalized. Huge mistake on my part. I was told to call back on Monday. Wanted for my son's memorial 10/26.
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Loss:
$278
Pros:
  • Fast shipping
Cons:
  • Overpriced
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

1 comment
POG1140

Please give us a call - we can rectify anything you are unhappy with it. 877-703-1143.

Rebecca Nch

Cheap materials, high cost

I ordered a locket for my daughter’s birthday. The first one that came had the photos off center and crooked. I spoke with customer service and they did send a new one with better photo placement. However, after two weeks of wearing this locket, it is extremely scratched and dull looking. There is also an indentation in the metal—it ya that cheap. I doubt it’s even real silver. Nowhere does it say 9.25. Will never order again from this company.
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Loss:
$135
Cons:
  • Horrible quality
  • Not worth the money
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
POG1140

We are very sorry about this. We can definitely fix this issue for you.

Just give us a call at 877-703-1143 and we would have had a brand new locket down for you.

Also, all of our lockets are stamped with .925SS - it is on the bail either on the top of the bail or the inside. We do this, so that any engraving placed on the back of the locket, the stamping of .925SS will not interfere with it.

Anonymous

Very Disappointed

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Pictures On Gold - Very Disappointed
Pictures On Gold - Very Disappointed - Image 2
I ordered a medal with a split ring because I wanted the medal For a bracelet but the quality of the split ring it’s really poor and cheap very disappointed since I paid $45 for a tiny sterling silver medal
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Reason of review:
Bad quality
1 comment
POG1140

Good Evening, these medals are hand cut on premise. I’m sorry you feel this way.

A splitnring is designed to make you putting your item on a bracelet a lot easier. If you would like we can change it to a solid ring and attached it to your bracelet for you. Please don’t hesitate to call us!

We would love for nothing more than to help you make your purchase worth it. Please give us a call at 877-703-1143.

Anonymous

Product received NOT as pictured on website

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Pictures On Gold - Product received NOT as pictured on website
I’ve ordered from this company before that’s why I didn’t hesitate to order again, however the product I received(white gold cross with baseball threads) was super thin and I ordered a bigger bail(loop for the chain to go through) it was not displayed that there was an extra charge so I received a call to pay the extra $15.00, the finish of the cross was matte, the red baseball threads were faded and not all threads were painted and the bail was a glossy finish. So it didn’t match the cross at all. Upon calling back to confirm receipt of the returned product they told me that I was only entitled to some of my refund due to the policy. I asked the rep on the phone if SHE would except this as a customer and then be told she had to pay the restocking fee and shipping(when they sent me a label) SHE even said NO! So why would you expect a customer to? The product DID NOT like the website. So it’s not my fault and I would like a FULL refund.
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Adrian, Michigan

Do not use this company!

This company took 500 dollars from my daughter! The charm and necklace were so cheap! I can not believe they charged her 500 for such a cheap charm and necklace! Never use this company!
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Anonymous

Haven’t had an experience yet...

Glad I read a few reviews. I am now VERY hesitant to order. My son is a race car driver and I was going to order him a pendant with his number & nickname and attach it to a chain that I have. I’m not really in the mood to pay $40+ for a thin POJ. Also, when I like a product, I promote it. Wonder if you guys would make it & mail it to me and if I like it, I’ll pay you. If I don’t, I’ll send it back...?? Short of that, not sure if I should order or find a different company......
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Pros:
  • Photos look good
Cons:
  • Photos look good
Reason of review:
See note
1 comment
POG1140

I am sorry you feel this way without even purchasing something from us. We are a pretty reputable company and fulfill over 100's of orders a day.

I wish you would let yourself experience our company first hand, I do not think you would be disappointed.

I am a huge online shopper and I never base my purchases on any negative reviews. I always give the company I am interested in purchasing from my own benefit of the doubt and let myself be the judge of their products/items.

Anonymous
map-marker Waxhaw, North Carolina

Very Poor Experience

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Ordered a bracelet that was described on their site as "One size fits all" and it was clearly not. My 17 year old is a normal size girl and the bracelet could not be made small enough. They had the nerve to make me pay return shipping and would not give me a full refund because it was engraved. I find this pathetic since the only reason it needed to be returned is because of the poor description on the item to begin with.
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Anonymous
map-marker South Easton, Massachusetts

Ask questions about item or items u are purchasing.

They say call but im going to cut my losses and not buy from this business again. Found a chain that the pendent fits and hangs from my rear view mirror
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Featured
Beth H Qia
map-marker Houston, Texas

Resolved: Horrible quality

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Pictures On Gold - Horrible quality
Pictures On Gold - Horrible quality - Image 2
Pictures On Gold - Horrible quality - Image 3
Pictures On Gold - Horrible quality - Image 4
Updated by user Dec 20, 2018

Jackie with Picturesongold resolved my problem. I have never received great customer service like I did from Jackie. I thank her so much.

Updated by user Dec 03, 2018

This pendent looks so cheap. I would be embarrassed to give this to my granddaughter for Christmas.

She is going to be so disappointed.

This was all she wanted for Christmas, was a fingerprint pendent of her late Uncle that just passed May 27, 2018. You literally...

Original review Dec 03, 2018
I am so disappointed with the fingerprint pendant for my granddaughter. Horrible quality and craftmanship.

So very disappointed. Paid $232 for this. You cannot even tell it is a fingerprint. And to top it off, the packing the item arrived in was ripped and torn.

Read the reviews. Wish I would have listened to them but hoped for the best.
View full review
Loss:
$232
Cons:
  • Horrible quality
Reason of review:
Bad quality

Preferred solution: Price reduction

1 comment
Mariya Zhg

Ordered fingerprint necklace of my mom for my daughter for Mother's day. First necklace the picture and engraving were perfect but fingerprint was horrible.

Second necklace fingerprint was great but the picture was smaller and off center. When I got in touch with Stacy she said sorry I didn't get back to you we are busy for Mother's day.... no kidding... wanted mine for Mother's day also.

Send both pennants and chain back. Waiting....

apparently new customers are more important than unsatisfied customers. Will rethink buying one for myself.

Teresa L Dyo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

ABSOLUTELY AMAZING!

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I was so nervous placing this order, wondering how the picture would look with laser engraving, if it would be big enough, and if it would be here in time. I ordered 2 items on a Tuesday night for gifts for our daughter from Mom & Dad. She is getting married on Sunday. It came Thursday and both bracelet and locket were STUNNING!! Her Daddy will especially cause her make-up to run before he walks her down the aisle!
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Reason of review:
Exactly as described/ advertised
Barbara P Sin
map-marker Newport News, Virginia

Ripoff Company

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I received the medal I ordered it is paper thin, flimsy, cheaply made and tiny, cost over $80.00 will never wear hate that I spent this much for something I will never wear.
View full review
Loss:
$69
Pros:
  • Delivery was quick
Cons:
  • Paper thin
  • Price
  • Cheaply made
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

1 comment
POGResponses

Good Afternoon, I do apologize about your disappointment. I would personally like to assist you in regards to your dissatisfaction.

Please give me a call at 877-703-1143 and ask for Christina.

Again I will be more than happy to assist you. Customer service is our biggest priority here and I do not want you to be unhappy with your order.

Jessie D Cjf

Not worth it

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Really really wanted to like my bracelet. The picture is fine and well done I think.

Even so I thought maybe if I change it to a different one I would like it better but I don't think I will. I am going through a tough time. I lost my cat on Wednesday and he was with me for over 18 years. The bracelet feels cheap and the engraving on the back is obviously not deep.

The charm on it is extremely thin too.

I wanted a piece of jewelry that would last me a long time and i don't think this will. I'm really upset because now I'm going to have to go to a different place to get a better one.

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Loss:
$75
Pros:
  • Fair pricing
  • Quick delivery
Cons:
  • Product
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
POG1140

Good Evening, I’m very sorry that you feel this way! I would love for nothing more than to make this right for you.

I assure you that we stand by our word and would love to take care of this. I wear a pendant and 2 bracelets of my children every single day (in the pool, in the shower) and they are all still as beautiful as they were when I first bought them! If you truly are unhappy please don’t feel like you cannot call us!

You can ask for me directly if you, I’d love to be able to assist you 877-703-1142. Christina

Anonymous

Fake jewelry and disappointed

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Pictures On Gold - Fake jewelry and disappointed
I’m so hurt my husband and I order a heart necklace with our picture in it. For one it was sooooo small chain was short and it turn colors within a week and we paid a lot of money I was so disappointed please do not order from them.
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Reason of review:
Not as described/ advertised
Jackie d Tdh
map-marker Miami, Florida

Hope it's a happy ending

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Pictures On Gold - Hope it's a happy ending

I ordered a sterling silver chain and charm in October. everything looked good I gave it to my boyfriend on New Year's Day.

Within two days of wearing it the chain turn black and the charm back and sides discolored. I was told to return it which I did and I received back in the mail a new chain with the same charm.

I called customer service today and was advised to send back the charm if the chain and the charm are not up to my satisfaction when returned I will demand a total refund. The customer service personnel are very good but what good is that if the product isn't?

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Reason of review:
Bad quality
1 comment
POG1140

I am sincerely sorry about this. This is really something that should have never happened.

We can definitely work with you to get a brand new piece sent to you.

Could you give us a call 877-703-1143, we definitely want our customers to be 100% satisfied. If you received a refund and would like to order a new piece we would be more than happy to work with you.