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Pictures On Gold - Two Months of Errors, Unreturned Calls and Missed Deadlines

1.6
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I ordered 2 pieces of fingerprint jewelry from this company with photos in mid October. After 5 incomplete and or incorrect pieces were sent, they finally just refused to respond. I spent $300 on a straightforward order, something they advertise as a product they sell. These were to be Christmas presentsfor my sister and her son, who lost their husband/father earlier this year. This company is incompetent, disorganized uncaring and unhelpful. DO NOT shop with them. You will regret it.
0 responses from 1 day ago
Company wrote 0 private or public responses to the review from 1 day ago.

1.6
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I liked
  • What their site claimed they offered
I didn't like
  • Service
  • Meeting of deadlines
  • Inability to produce promised product
#1426061
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Pictures On Gold - Exceptional

5.0
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Cannot say enough good things about this company. I received my order in less than a week. Thank you so much!
0 responses from Dec 12
Company wrote 0 private or public responses to the review from Dec 12.

5.0
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#1422224
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Pictures On Gold - Okay...

4.3
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Pictures On Gold - Okay...
The locket itself is really great, however one of my photos that cost me 35$ to get laser engraved came out kind of sideways.... other than that the locket is good quality. See right photo on the right side.
0 responses from Dec 10
Company wrote 0 private or public responses to the review from Dec 10.

4.3
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#1420107
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Pictures On Gold - Horrible.

1.0
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Exchange, Refund and Cancellation Policy
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Style and Design
Value for money
Ordered a $330 necklace pendant. When I received it, it was thinner than a finger nail and wouldn’t even fit my necklace. Website said it would fit upto a 4mm necklace. Mine is 3mm. Sent it back and received a $55 restocking fee.
0 responses from Dec 04
Company wrote 0 public responses to the review from Dec 04.

1.0
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#1415152
Featured
Pictures On Gold - Horrible quality
Pictures On Gold - Horrible quality
Pictures On Gold - Horrible quality
Pictures On Gold - Horrible quality
I am so disappointed with the fingerprint pendant for my granddaughter. Horrible quality and craftmanship. So very disappointed. Paid $232 for this. You cannot even tell it is a fingerprint. And to top it off, the packing the item arrived in was ripped and torn. Read...
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0 responses from Dec 03
Company wrote 0 private or public responses to the review from Dec 03.

1.0
I didn't like
  • Horrible quality
#1414335
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Pictures On Gold - I just received my order which was a saint Michael metal and it looks as though I got this out of a gum ball machine. The worst part about this is that it was engraved so I can’t return it.

1.0
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Do not purchase anything from this company. Jewelry is cheap and looks terrible. I can’t even get over how horrible this looks, I can’t possibly give this as a gift.
0 responses from Dec 03
Company wrote 0 private or public responses to the review from Dec 03.

1.0
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#1414075
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Pictures On Gold - Horrible Product

1.0
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Product or Service Quality
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Value for money
Pictures are discolored and look basically horrible. Company didn’t even bother to put the picture in locket just gave me *** copies of a discolored photo.
0 responses from Dec 01
Company wrote 0 private or public responses to the review from Dec 01.

1.0
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Product or Service Quality
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#1412096
Pictures On Gold - Speechless!!So Beautiful
This is my first Time shopping off of their website and when I tell you everything was such a great experience for me the shipping was excellent I received it on time and in good packaging condition the picture I gave them went from a good picture to one of the best...
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0 responses from Nov 29
Company wrote 0 private or public responses to the review from Nov 29.

5.0
#1410651
I have ordered numerous pieces of jewelry from them. This time I ordered a necklace, like the one I had, for my mom to memorialize my sister who died not even a year ago. It was supposed to be a Christmas gift. I got the pendant and it was not the size I ordered. I...
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0 responses from Nov 29
Company wrote 0 public responses to the review from Nov 29.

Kier2811
Kier2811

I was messaged by the associate after this review and they sent me the pendant I originally wanted. I am sending the one that was too big back to them. All I am paying for is ...

Anonymous
Anonymous

So update- today I Was contacted by the person that was supposed to help me. He said the problem will be fixed. I will include further updates.

#1410497

Contact Pictures On Gold

Mailing Address:
PicturesOnGold.com
1140 South Railroad Ave. Staten Island, NY 10306
Staten Island, New York 10306
United States
Phone:
(877) 703-1143
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Horrible experience! I will Never will order anything from them again. I ordered a soccer necklace, it showed online that you would visibly see a soccer ball in the back ground. I got the charm, and it was a white background. I also paid $30 for what the website called...
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0 responses from Nov 28
Company wrote 0 public responses to the review from Nov 28.

1.0
#1409602