Product: Pictures On Gold Customer Care Clear all filters (0 of 13 reviews match)
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Purchased a pendant for my son 16th birthday and it was not what we expected when we received it. However, contacted the company and without hesitation or delayed response, we were able to send the pendant back for modifications with no hassle. Staff stayed directly in...
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POG1140
POG1140
Pictures On Gold Verified Representative

Thank you for the wonderful review! We are so happy to be apart of your sons special day! If there is anything we can do for you in the future please let us know!Thank you!!!!

5.0
Product
Pictures On Gold Customer Care
#1280794
If you are looking for a great gift that can be personalized, Pictures On Gold (aka HeartSmith) is the ideal site. I was looking for the ideal gift to celebrate our 25 year anniversary. After looking at lots of choices on line and doing my research about which is the...
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4.4
Product
Pictures On Gold Customer Care
I liked
  • Great service
#1239435
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Pictures On Gold - Excellent customer service

I called and was helped through every facet of my order. Everything was explained in detail and the person on the phone was pleasant and knowledgeable. I will be needing another pendant when my grandson is born. I will recommend Pictutes On Gold to anyone and everyone.
5.0
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Customer service
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Diversity of Products or Services
Price Affordability
Style and Design
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Pictures On Gold Customer Care
#1236783
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Pictures On Gold - Excellent service

Your company is outstanding, customer service, and turn around time, is first class , I will continue to do business with you based on your great service and quality of product. OUTSTANDING. Thank you for all your notifications and expedited service.
4.8
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Advertised vs Delivered
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Delivery Service
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Pictures On Gold Customer Care
#1217945
I ordered a medal of St.Iraneus for a birthday gift, specifying that I needed it to arrive within 9 days, or a business week. The company called me within hours of the order being placed, concerned that it would not be possible to get the work done and get it mailed in...
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Product
Pictures On Gold Customer Care
I liked
  • Entire ordering process and finished product
I didn't like
  • Liked everything
#1214075
I have ordered several items form Pictures on Gold. I have always been happy with the products and surprised with the quick delivery, especially with engraving. This order, I needed a bracelet as a gift and couldn't find exactly what I needed. I submitted a inquiry...
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5.0
Product
Pictures On Gold Customer Care
#1211861
When I heard that Maeda was playing for the Dodgers, I got so excited.I tried to look for baseball jewelry. I only found a good one at PicturesOnGold. They have so many baseball stuff that can have engravings! I chose a mitt where you can have a number on it. I tried...
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4.7
Product
Pictures On Gold Customer Care
#1184600
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Pictures On Gold Customer Care Review

Horrible customer service. They made a mistake and couldnt hold themselves accountable!
1.0
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
Warranty
Website
Product
Pictures On Gold Customer Care
#1002264
I chose to put this review here because Pictures on Gold received 68 reviews from pissed customers and they have actually 2300 + good reviews!!!!! i had 3 conversation with a rep named Chelena and here knowledge and courteous attitude should be commended. I read a lot...
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5.0
Product
Pictures On Gold Customer Care
I liked
  • Quality
  • Customer service and honesty
#996815
Ordered a claddagh bracelet and paid for 2 day air.I got an email confirming the hold on my credit card. No email the next day so I pick up the phone to call. How un-kind and rude can these people be. They don't feel the need to provide customer service in fact they...
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Product
Pictures On Gold Customer Care
#982531