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Last year for Mother's Day I was given a heart key chain with my granddaughter's picture on it. Four months later it broke.

I contacted customer service and they couldn't have been nicer. They sent me a replacement. Four months later the new one broke. I contacted customer service again but this time they were annoyed.

They wanted me to return the key chain at my own expense . I told then this was not acceptable . The customer service rep told me she would talk to her manager and get back to me on Monday.

It is now Wednesday and I have not hear from them. I guess I never will.

Product or Service Mentioned: Pictures On Gold Key Ring.

Reason of review: Bad quality.

Monetary Loss: $30.

Preferred solution: Let the company propose a solution.

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Pictures On Gold Verified Representative

We are so sorry about this. We never want to have a dissatisfied customer and we will do everything to help.

Please feel free to contact me, GinaMarie I will make sure everything is resolved for you.

I will get a brand new key chain sent out to you. 877-703-1143 ext 204.

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