I ordered my son a special engraved St Michael medallion before he left for basic trading with the army. His leather “chain” broke less than 2 days later.
They upgraded his chain and sent it free of charge. I had ordered this one way too small (hey, he’s still 4 in my eyes), and sent a picture of it around his neck above his Adam’s apple and asked if i could exchange it one more time.... they got a kick out of the picture and luckily sent me another one that fit!!! Just ordered another medallion for my other son who’s leaving with the army soon.
Next purchase will be a locket with laser engraved photos of my soldiers. Seriously, thank you from the bottom of my broken-mother heart....
Reason of review: Good customer service.