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1 comment

Update by user Nov 05

It seems I hadn’t gotten to a good customer service rep. New picture was sent out and replaced old one. It is all fixed and my daughter is happy Thanks

Original review posted by user Oct 22

Picture fell out of locket! Cute idea poor execution.

Wish I would have looked here before purchase. Contacted them and never received response. But warranty no good on orders with picture in it??????!!

Really?? Lmao

Product or Service Mentioned: Pictures On Gold Locket.

Reason of review: Bad quality.

Company wrote 1 private and 1 public responses to the review from Oct 22.
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POG1140
#1592715
Pictures On Gold Verified Representative

Good Afterrnoon, I do apologize for you photo falling out. I am unsure who you contacted but someone here should have answered you.

Also, we also replace any laser engraved photos that fall out of lockets. Please give me a call or send me an email with your order number to info@picturesongold.com.

I'd be more than happy to get this fixed for you immediately. 877-703-1143 (Christina)

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