Pictures On Gold

Bains werent correct and they sent new charms with correct bains! Helped me with no problems and still correcting the charms!

do In addition, the "engraving" isn't engraving AT ALL it is ETCHING. Also, the medal is super thin and super light weight. It is only suited for a very fine chain. The kind which would worn by women. It was listed as "Medals for men" on the website. Currently trying to return it. What a NIGHTMARE!!

I ordered my son a class ri ng or so I thought I did. The ring is extremely thin and it does not state on the website that it is Hollow under the stone and held by 4 tiny prongs. The the artwork on the sides was nothing like it was stated it looked like big silver blobs. I tried to talk to them about the issues and they could fix it all for another $200.00. Umm. No thank you.. it should have been right before sending it out.

Never revived my item they refuse to give me my money back no body should order from this *** *** place

DO NOT PURCHASE!!! The price was really good, too good to be true obviously. I should have researched reviews! Within a day my coating from my ring came off and turned my finger green! Refund? Yes, BUT they take 30% for re-melting fee when they lied about the material!

I called and spoke to Johanna, a manager by the name of Bella and a lead of management by the name of Florence. They all repeated the same thing and were not willing to help. DON'T buy from this company

Be very careful of this company order a first Communion rosary bracelet was sent a different bracelet they say the first communion bracelet is no longer available and cannot be made however they have 30 of them on Amazon for a much higher price do not trust this company who they do not sell what they advertise

We bought a class ring for our son and have had to send it back 3 times due to the poor quality and product defects. Do not use them. Difficult to work with and wont refund our money so we can buy a ring from another reputable company. Our son is so disappointed. $800 lesson. So sad.

This was the worst experience I have ever had purchasing a product. I still have not received the product, and they have my money. I ordered a locket and chain that Pictures On Gold guaranteed to be delivered by Christmas. It was not. The tracking number for my order stated, 1. Your item has not shipped. 2. It is being shipped by another carrier, please contact us for details. So, I called and the lady on the phone said it will arrive at my post office on December 26. They gave me a new tracking number. It was not at my Milford, MI post office on December 26. According to this tracking number, it was in New Jersey where is sat for 3 more days. Then Detroit, then Milford. After those tracking updates, it said it was delivered on December 30, at 1:32 PM to my mailbox. I watched the mail truck pull away and then I went to my LOCKED cluster mailbox. There is no mail at all. I go back to my house and check my porch to see if it was delivered there before the postal worker went to the mailboxes. I check all around my house and its not there. I check my USPS Informed Delivery Service email and see that it says zero packages/mail were delivered that day. I contacted Pictures on Gold again, and they told me that it was delivered. I said no it wasn't and the USPS service shows no package/mail being delivered. I forward them this email and show that it says zero mail, and they continue to say it was and then said to keep checking over the next few days. I said well you guaranteed it for Christmas, and they said, the stupidest thing ever: Our guarantee is based on the USPS guarantee, and I explain thats not how guarantees work. So I wait and still no package or envelope. By this time I checked with the post office and I put a message on my subdivision Facebook page and still no one has seen this mysterious package/envelope. I checked the Pictures on Gold website, and it says my package was not shipped until 1/1/21. I email and ask, How could it be delivered on December 30 if it wasnt even shipped until January 1? Florence from Pictures on Gold emails and says, It was an error and it was indeed shipped on December 20. However, I go back and look at the tracking history, and it says that a shipping label was not created until December 21 so once again it cannot be shipped on the date they said. At this point they keep insisting that it must be stolen, and I need to fill out a police report. I explained that it could not have been stolen because it says it was delivered to a mailbox which is locked and obviously not tampered with unless it was the postal worker which I highly doubt. I ask them to explain what the packaging looks like (box or envelope) so I can put it in my police report that they insist that I file. Instead of giving me the information, Florence emails me and says they're waiting on my police report. Once again I say I am waiting to hear what the package looks like, so I can provide accurate info in the report that they insist I file (Was it shipped in a box or an envelope?). Two days later she emails me with that info. I fill out the police report and feel very guilty that I am probably wasting a police officers time because the mailbox was not tampered with in anyway, so it does not appear to be theft but perhaps they never sent it or it was delivered to the wrong location. I supply Florence from Pictures on Gold with the reference number and say that the police will give me an incident number after they review the report. A police officer calls me the next day with the incident number and says that this company probably gave me a phony tracking number. I tell the officer that I do not know what is going on, and all I know is that I have never seen the actual product that I ordered, have no proof it was created, or that it was delivered. If it iwas delivered to the locked mailbox and stolen, the mailbox would be tampered with, and I still am waiting. It has been over a month, and it was guaranteed to be delivered within five days. The last message from them says I will have to pay the four dollars to have a printed police report because they will not just use police report number even though that is all they need.They have numerous complaints on the Better Business Bureau for taking money and not delivering products. Their reply is simply that it is the post offices fault and not their fault.

When I set my order up I placed the pictures how I wanted them to give the artist a visual. When I received the locket the one picture was extremely small. There were tons of space that could have been used to make the picture larger. When I called there was only 2 options either repurchase the locket and get a refund on the other locket after they received it. the other option was to do an exchange. Its Christmas time and the locket was for my girlfriend. So I had to show her the gift early and didn't get the reaction that I wanted because it looked like a rushed job. They offered no incentive. It's an inconvenience to me now I have to wait longer for something that I paid for. I am highly upset because I could have gone to things remembered, and I wouldn't have had this issue.

The ring was delivered and when inspected you immediately you could see defects in the casting or maybe they are 3D printed. The top portion of the ring under the jewel was hollow and open, not described in the description of the ring. The material looks to be of low quality with blemishes. I ask for a refund and they charge 25% refund fee.....regardless of the issue or problem. They are very poor and awful customer service people. They got your money...you are the sucker.

This not like the quality they showed online and for $60.00 I feel like I have been taken for a cheap ride! Told them I did not like it, told them not to send me any more emails. Blocked them after the adverts in my emails. No sorry,, No apologies. Nothing! Would not suggest this to anyone.